Regulated fintechUnified onboarding and compliance workspace
Defined the product strategy and led platform delivery across four markets, reducing manual review load while keeping launch timelines intact.
45% less manual processing
Telecom operationsService redesign for customer care teams
Reframed the service model, aligned delivery priorities, and integrated fragmented data flows to improve customer interactions at scale.
32-point lift in experience scores
Public sectorCitizen-facing digital permitting journey
Guided discovery, procurement alignment, and phased execution for a service that replaced opaque offline workflows with accountable digital delivery.
60K+ users onboarded